Frequently Asked Questions

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Frequently Asked Questions2019-10-14T16:28:31+01:00
What is eDesigner?2019-02-04T17:33:08+01:00

eDesigner is a professional software for designing, the simulation and the production of carpets & rugs.

It is suitable for hand knotted, machine woven, printed, hand-tufted and robotic tufted production. The software includes a flexible set of drawing tools and a great range of functions to increase design productivity.

Can I get a trial version of eDesigner software? Will the trial version have any limitations?2018-07-24T16:21:20+01:00

A trial version of eDesigner is available at the cost of 250€. You can get familiar with the software by getting full access to all its functions during the trial period of one month.

Please contact us for more information.

Shall I buy it? Or Can lease it?2018-07-24T16:57:07+01:00


Each edition can be purchased as a lifetime single license with USB dongle. So you will be able to use your license without any internet connection.

After 12 months, we will propose for you to renew the maintenance services which includes support & upgrades. If you do not wish to renew it, you will be free to continue using your current version of eDesigner software for lifetime, but without upgrades or support services.


You can lease the eDesigner Pro+ Edition software on an annual basis and benefit upgrades during the rental period. Each year, you will decide whether to renew the lease or end using eDesigner software.

How to install eDesigner software?2018-07-30T14:18:46+01:00
  1. Simply inset the installation DVD in your PC or laptop disc drive.
  2. Run the “Autorun.exe” program.
  3. Connect the USB Hardlock to one of USB ports.
  4. Follow the instructions as following video clip.
Can I run eDesigner on Mac?2018-07-24T16:21:25+01:00

Yes, the software can be run on Mac but not natively. Since eDesigner is written based on Windows operating system, you will need to install Windows in the Mac and run eDesigner on top of it. You can use Boot Camp for installing and running Windows on Mac directly. After you install, restart your Mac to switch between macOS and Windows.

Please contact us if you need more detail.

Which edition of eDesigner is suitable for me?2018-07-24T16:39:25+01:00

eDesigner has different editions:

  • Business Edition: Cost effective price, suitable for all businesses from small shops to large wholesalers, even business owners
  • Standard Edition: suitable for most medium-sized companies and home designers
  • Professional Edition: suitable for professional designers and producers to handle complex requirements
  • Professional+ Edition: Outstanding edition for expert designers and well-established companies

Robotuft and eTuft 3D+ are unique editions for hand-tuft robots and they are not recommended for other carpet production methods.

You can find more information about different software packages here and comparison chart of different editions here.

Do you offer training for eDesigner?2018-07-24T16:21:31+01:00

Within the purchase of a lifetime license a training of 2 days (4 hours per day) is included. It is free of charge in these places:

  • Korschenbroich, Germany
  • Istanbul, Turkey
  • “Online Training” through the Internet

For training in any other location, accommodation and travel cost of the trainer must be covered.

Additional training will be charged at 550€ per day (4hours).

Do you have any special offer for students, academic purposes or non-profit organizations?2018-07-24T16:22:17+01:00

We are always curious for interesting and innovative approaches. Thus, we offer special discounts for the software for students, academic purposes or non-profit organizations.

We can also support the realization of special projects by tufting real pieces and samples on our hand-tuft robot.

Please contact us for more information.

What are the minimum system requirements to run eDesigner?2018-07-24T16:22:23+01:00

Desktop or laptop with:

  • Intel Core i5 or i7 processor
  • Windows 10, 8.1, 7, Vista or XP (32-bit and 64-bit) operating system
    1. 8GB RAM or more
    2. Monitor with Full HD screen resolution
    3. Hard disk with 500 MB free space
    I have a question that isn’t answered here.2019-07-02T08:50:04+01:00

    Please send your question to our support team at support@efab.de.